We handle every order with care, so that you can feel at ease when making your selection. If you need to request a return, the returned item must be kept in its original condition. The policy below explains the return process for our decorative products.
Return Period
Return requests must be submitted within 30 days from the date the order was delivered.
Return Eligibility Requirements
Given that our products are ceramic items, returned merchandise must meet the following conditions:
Returned items must be sent back in their original protective packaging to prevent damage during transit.
A valid proof of purchase (such as an order confirmation email or order number) is required for the return.
Return Shipping Responsibility
If the return is due to an issue on our part (e.g., wrong item sent, incorrect style/color, manufacturing defect, or damage upon arrival), all return shipping costs will be covered by us.
If the return is for personal reasons (e.g., change of mind, personal preference, or no longer needed), the return shipping cost will be the customer’s responsibility.
Non-Returnable Items
Return Process
Send an email to support@rivacraft.com with your order number, the name of the item you wish to return, and a brief reason for the return.
Our customer support team will provide you with a return authorization code, detailed instructions, and the correct return address.
As ceramic products are fragile, the return must be packed securely using the original packaging or equivalent protective materials.
Ship the Item Back
Use a shipping method that offers tracking, and follow the instructions provided by our customer support team.
Defective or Damaged Items
If you receive a ceramic item that is defective, damaged, or incorrect, please take clear photos or videos and contact our customer support team immediately.
Return shipping for defective or incorrectly shipped items will be covered by us.
Once the issue is confirmed, we will send you a replacement or issue a full refund.
Refund Processing
Refunds will be processed within 5 business days after we receive and inspect the returned item.
Once the refund has been issued, you will receive a confirmation email.
The refund will be returned to your original payment account. The time it takes for the refund to appear may vary depending on your payment service provider.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item following the process above, and then place a new order for the item you would like.
Order Cancellation
If the order has not yet been processed or shipped, you may request a cancellation within 24 hours of placing the order.
Once the order has entered the processing or shipping stage, it cannot be canceled.
To request a cancellation, please contact our customer support team as soon as possible.
Contact Information
If you have any questions about returns or refunds, please contact our customer support team at: support@rivacraft.com
1. Are ceramic bouquets heavy?
The weight of a ceramic bouquet depends on the petal thickness and stem structure. Most are designed to be lightweight and suitable for placement on tabletops, entryways, or display shelves. They are not as heavy as traditional ceramic items.
2. Are the wind chimes loud?
The sound of ceramic wind chimes is clear but not harsh. It is a soft, natural tone. When wind is light, the sound is gentler. Suitable for hanging near windows, on balconies, or in gardens.
3. Are the refrigerator magnets strong enough?
The magnets provide regular holding strength for daily use. They can be attached securely to refrigerator doors, metal cabinets, or memo boards. If the surface has oil or moisture, wipe it dry before attaching.
4. Can ceramic garden pick stakes be left outdoors for a long time?
They can be used outdoors, but it is advisable to avoid extreme weather conditions. Prolonged sun exposure, freezing temperatures, or strong winds can affect the lifespan of the ceramic and metal parts. Wiping them dry after rain can help extend their use.
5. Are ceramic ornaments easy to break?
Ceramic is a hard but brittle material. Normal placement is fine, but dropping or knocking against hard objects may cause damage. Place ornaments away from the edge of tabletops.
6. How do I clean ceramic products?
Use a soft cloth or soft brush for gentle cleaning. Do not use steel wool, hard brushes, or strong acid/alkali cleaners. For items with fine details such as wind chimes or bouquets, a small brush can be used to clean gaps.
7. How long does it take to ship my order?
Your order will be shipped within 1 to 2 business days after payment confirmation.
8. When can I get free shipping?
Free shipping is available on orders with a total amount of 60 USD or more.
9. How do I request a return?
Please contact us within 30 days of receiving your item, and provide your order number and relevant information. We will assist you with the return process. For more details, please refer to our Return Policy.
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